Founded in 1975, the National Association of Women Business Owners (NAWBO) is the unified voice of America’s more than 10 million women-owned businesses representing the fastest growing segment of the economy. NAWBO is the only dues-based organization representing the interests of all women entrepreneurs across all industries and boasts over 7,000 members and 70 chapters across the country. With far-reaching clout and impact, NAWBO is a one-stop resource to propelling women business owners into greater economic, social, and political spheres of power worldwide.

NAWBO is searching for an IT Coordinator to work with NAWBO staff members to support their individual initiatives as they relate to website and membership data and usability. The position will be responsible for developing reports and ensuring data protection, as well, and will be expected to provide comprehensive support to day to day activities related to the website, database and LMS while protecting the mission, brand, and goals of the organization.

Selected candidate must be located in OH, CA, AZ, WA, GA, IL, TX, or VA.

KEY RESPONSIBILITIES/OUTPUTS

Website Content Management: Upload ongoing content updates to www.nawbo.org for Chapters Powered by NAWBO HQ, all Events, Press Release, and Advocacy content. As well as assist chapters as needed with Microsites.

Database Support:

  • Comprehensive support of the NAWBO database/AMS(Association Management Systems).
  • Create/manage distribution lists.
  • Create/manage committee lists.
  • Create and pull reports as scheduled or upon request.


Communications Management:

  • Send out ALL outgoing emails/communications from NAWBO, including the upload of html files on to the ECM - sending test emails for approval - and distributing to target audiences.
  • Manage pre-scheduled communications such as renewal/terminated notices and bulletins - and on-demand communications such as alerts, press releases or announcements.


Customer Service:

  • Manage the techsupport and membership email accounts.
  • Manage ASSET/Help Desk Ticketing for all technical issues and help resolve pending issues with customers/members.
  • Work collaboratively with NAWBO team members to provide the highest level of customer service to our constituents.
  • Interpersonal skills to provide assisting role as a tech support/customer service role.


Membership/Chapters Management:

  • Process all dues payments.
  • Support Creation and mail monthly dues renewals.
  • Support chapters on their chapter microsites content creation and troubleshooting.


Learning Platform:

  • Overall support of the organization's learning platform.
  • Work with vendor(s) on software upgrade implementations when necessary.


We are looking for a talented individual with the following KNOWLEDGE, SKILLS, AND ABILITIES:

  • 2+ years' experience in a similar position with measurable and demonstrated successes in website maintenance, database management, Information Security/IT Background, or similar field required.
  • The incumbent must have excellent computer skills and be knowledgeable with Microsoft, Google Workspace applications including Desktop Operating Systems, Office365, Reporting Tools (SQL, Microsoft Power BI, Crystal Report), and Mobile Device systems.
  • Working knowledge in SQL, PHP, or language in similar disciplines will be considered an advantage.
  • Exceptional communication (verbal, written) skills to support all aspects of the role, including the ability to translate complex technical data into understandable and usable information for end users.
  • Experience working with a variety of software and hardware vendors to accomplish end-user goals.
  • Must be able to work independently, with little structure or oversight.
  • Must be flexible, willing to work and respond to multiple expectations and environments.
  • Confidentiality and integrity in every aspect of this position is expected and required.
  • Data analysis - excellent analytical skills and attention to detail.
  • Data integrity- ensures the quality and security of data stored in company infostructure.
  • Word Press website building and maintenance.
  • Technology.
  • Cultural interest and sensitivity.
  • Honesty and integrity.
  • Strategic.
  • Process and resource management.
  • Relationship building.
  • Adaptable and flexible.
  • Resilient, resourceful, optimistic and energetic.


CREDENTIALS AND EDUCATION

Bachelor's degree (earned or in progress) or similar experience in website maintenance, databases, technology, or related field desired.

WORK ENVIRONMENT

This position works remotely with occasional national travel across multiple time zones. Selected candidate must be located in OH, CA, AZ, WA, GA, IL, TX, or VA. No relocation is offered. Candidates must be able to provide their own devices (laptop and phone) to perform required work.

COMPENSATION AND BENEFITS

The base salary for the position is $25 - $27/hr based off experience. You will enjoy an Employee Assistance Program (EAP).

INTERVIEW PROCESS

Candidates will advance through an interview process that will include our initial screening to confirm a match to our basic requirements, as well as interviews with our IT Director and staff.

PLEASE NOTE THAT WE ARE PARTNERING WITH GO-HR TO FILL THIS POSITION. Please send cover letter and resume to this posting. Any inquiries to NAWBO will be directed to GO-HR

NAWBO is an Equal Opportunity Employer and does not discriminate in employment activities based on any protected class. This job description is designed to be a good representation of the job requirements but is not a comprehensive listing of activities, duties or responsibilities required of the employee. Employment NAWBO is at-will; this job description does not constitute a contract of employment.